Police reminder on correct use of 999 as summer demand expected to rise

Police Scotland are reminding people to only dial 999 in an emergency.

Police Scotland are reminding people to only dial 999 in an emergency as the service prepares for one of the busiest times of the year.

The summer months see an increase in demand with people travelling, big events such as music festivals taking place and a return to the normal night-time economy – all of which lead to more calls to the police.

In 2021, the service received 34% more calls in July compared to January. The increase in calls during the summer months places exceptional demand on service advisors who continue to provide round-the-clock support and assistance.

As the public expects and rightly demands, Police Scotland continues to prioritize 999 emergency calls to respond to those most in need of help.

For non-emergency cases, people should contact Police Scotland via the 101 number.

Recently, a member of the public used the hotline to report that the bus they were waiting for had passed them. Another called to report a fire in a field, the person said they did not want to contact the Scottish Fire and Rescue Service about a small fire.

Chief Superintendent Paul Wilson, Divisional Commander Contact, Command and Control, said: “Despite the increased demand for calls, we want to assure people that we are here to help and that we will always respond to 101 and 999 calls with compassion and professionalism.

“The 999 service is intended for emergencies and should only be used in the event of a threat to life, suspicion that a crime is in progress or any other serious incident requiring immediate police intervention. Calling 999 for non-emergency cases could put lives at risk.

He added: ‘We also have online reporting forms available on the Police Scotland website which deal with a range of incidents, including reporting lost property, and also allow people to report sensitive matters such as hate crimes and harassment confidentially.

“People can also use the Contact Us form on the website rather than calling 101. These forms are assessed in the same way as a call to 101 and using this form ensures that callers are not not have to wait for excessive periods on the phone line during periods. peak demand.

For more information on the different ways to contact the police and partner organizations that can also help you, visit the Contact us section of the Police Scotland website.


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